Department: Safety
Title: Licensed Optician
Reports to: Rx Operations Manager
Position Summary:
At Bollé Safety, we thrive when our people thrive. We’re currently looking for a Licensed Optician whose role is vital to help our team grow and provide excellent customer service around the country. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention to details. This person should have experience working in an office environment, providing customer support for the Bollé Safety organization. Given the dynamic nature of the licensed optician, we rely on this role to be flexible and consistent while maintaining the confidentiality of customer information.
The position reports to the Rx Operations Manager and is based at our Carlsbad, California headquarters.
Job Responsibilities (including, but not limited to the following):
- Be able to enter prescription orders using our online platform and ensure follow-up with the lab.
- Manage stock and fulfillment of the Rx cards and digital vouchers.
- Be able to interpret results of eye examinations, and use those prescriptions to help select the appropriate selection of eyeglasses, frames, and lenses.
- Use your expertise to explain prescription terminology and product offerings to customers in a practical and understandable manner.
- Provide excellent customer service in person, on the phone, text, email and online to both our distribution partners and their end users.
- Train and be knowledgeable of the Safety products offered and what options work for the customer. Become a product expert.
- Be the primary resource to our sales team for question regarding product knowledge and educating our internal sales reps for related questions.
- Check that our eyewear meets ANSI standards while still attempting to meet customer requirements and requests.
- Be proactive at preparing for potential issues and recommend changes in processes related to order management, card fulfillment, and customer service to address these upcoming issues
Qualifications:
- Basic understanding of customer service practices.
- Proficient with all Microsoft programs.
- Detail oriented.
- Great communication and interpersonal skills. In person, phone, and virtual.
- A friendly and energetic personality with a customer service focus.
- Ability to perform under pressure and address complaints in a timely manner.
- Solution-minded with excellent problem-solving and analytical skills.
- Resourceful and proactive.
- Positive mindset, go-beyond attitude, and highly collaborative work style.
- Licensed to practice opticianry in California
Requirements:
- Work from our office in Carlsbad a minimum of 3 days a week.
- Bi-lingual (English & Spanish)
- This list is meant to be an outline of the responsibilities required of the role. This list may change to reflect the needs and demands of the business.
