Requisition ID: 859732
Store #: 00B004 Milpitas Store
Position:Full-Time
Established in 1975 and headquartered in Southern California, Oakley is one of the leading sports brands in the world. The holder of more than 600 patents, Oakley is continually seeking problems, solving them with inventions and wrapping those inventions in art. We call it Mad Science, and it lives in everything that fuels our passion; our athletes, our employees, our culture, our brand.
As the first manufacturer of color-enhancing, all-polarized sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability to help people See What’s Out There. Costa has made the highest quality, best-performing sunglasses and prescription sunglasses (Rx) for fishing and water enthusiasts since 1983, and now its product portfolio includes optical frames. Costa’s growing cult-brand status ties directly to its mission to provide high-quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home. From the use of sustainable materials, its Kick Plastic initiative and strong conservation partnerships, Costa encourages people to help protect our watery world.
EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
EssilorLuxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.
GENERAL FUNCTION:
As an Optician you will act as an ambassador for Oakley with the aim to educate and push the boundaries of what is possible through elevating performance of our customers; both on and off the field. As a business leader within Oakley Retail, you will engage the community, inspire learning among the team, grow the business through exceptional customer service, and ensure Oakley customers receive the highest performance from our optical products and services.
MAJOR DUTIES AND RESPONSIBILITIES
- Creates an exceptional customer experience and shows urgency in providing service to customers and satisfying their needs.
- Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools to reinforce the customers’ final selection.
- Acts as a leader in optical operations and works in partnership with Store Management to determine growth opportunities for Rx expansion as a driver of the overall business.
- Fosters an environment of learning where all team members become experts in our optical products and service offerings.
- Engages and builds relationships with the local community to attract a new customer base.
- Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
- Performs work accurately and thoroughly utilizing all technology despite time, pressure, and customer volume, troubleshooting issues as they arise.
- Supports daily Retail Operational funtions, follows all operating policies & procedures and partners with all members of the management team.
- Take pride in store appearance, shows initiative to assists the store team in maintaining the store's visual objectives, housekeeping standards, and assisting with floor and fixture changes.
- Additional duties may be assigned as needed in support of the overall operations of the store/business.
- Helps foster an inclusive culture by treating customers and colleagues with respect.
BASIC QUALIFICATIONS
- Current State Optician License
- High School Graduate or Equivalent
- Knowledge of current optical theory and practices
- 1+ years of retail sales experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, stooping, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
- Optical dispensing experience
One of the largest ophthalmic companies in the world that provides eyecare professionals job opportunities across many well known brands in employed, sublease, or franchise opportunities in the United States and Canada. Learn more »
