Company Overview
Drs. Akre & Clark is a renowned eye care practice with a rich history dating back to 1950. Our doctors and staff proudly serve the community by providing comprehensive eye exams, medical eye care, and a full-service optical dispensary. Our dedicated team of talented Optometrists and staff are committed to providing exceptional patient care while fostering a supportive environment where employees can learn, grow, and thrive.
Job Overview
The Optical Manager owns the day-to-day operations, staffing, and performance of our optical dispensary. We're primarily looking for someone with a proven track record of leading teams and hitting goals — retail, hospitality, healthcare, or another fast-paced, customer-facing environment all count. You'll set clear expectations, coach your team to meet them, and manage the business side of the dispensary (inventory, vendors, budget) with real ownership. Optical industry experience is a plus, not a requirement — we'll teach you the product knowledge if you bring the leadership.
Duties
- Lead, schedule, and coach a team of opticians; set clear performance expectations and hold the team accountable to them
- Own optical sales performance — set goals, track results (capture rate, multiple-pair sales, revenue per patient, and lens upgrades), and course-correct when targets are missed
- Oversee daily dispensary operations: patient flow, order accuracy, turnaround time, and service quality
- Manage inventory levels, vendor/lab relationships, and purchasing budgets
- Resolve escalated patient issues (remakes, insurance questions, billing disputes) quickly and professionally
- Partner with the doctors and front office to keep scheduling and patient hand-offs seamless between clinical and optical
- Monitor key business metrics (sales performance, labor cost, margins) and report regularly to practice ownership
- Recruit, hire, onboard, and develop optical staff; build a team culture centered on accountability and patient service
Qualifications
- Proven management and leadership experience — 3+ years leading a team in a retail, healthcare, hospitality, or other results-driven environment
- A track record of setting goals and achieving them — sales targets, operational KPIs, team performance metrics, etc.
- Strong people skills: hiring, coaching, scheduling, and holding a team accountable with fairness and consistency
- Comfortable owning a P&L-level view of a department — budgets, vendor management, cost control
- Excellent communication and a genuine, patient-first approach to customer service
- Highly organized, self-directed, and comfortable making decisions
- Optical or eyecare industry experience preferred but not required — we're glad to train the right leader on frames, lenses, and insurance
- ABO certification a plus if you already have it
