Position Summary: Oversees and directs operations for the optical department and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by supervisors and employees. Responsible to understand, teach, and maintain our culture, core values and ethics. This is a full-time management/leadership position (45+ hours per week).
Job Duties/Essential Functions:
- INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MERCHANDISING & INVENTORY: Uses all information available to ensure efficiency and productivity (e.g. , inventory levels, daily sales, receiving, hot sheets, etc. ). Ensures consistency of Showtime Ready merchandising standards throughout location. Awareness and appropriate communication of out-of-stocks and potential D&D issues.
- MEMBER SERVICE: Ensures an exceptional member experience (e.g. , clean parking lot, carts available and clean, greeted at door, etc. ). Ensures building is properly maintained throughout the entire day - fresh areas, front end, parking lot, clothing, produce, etc.
- ADMINISTRATION: Review schedules for multiple departments, verifying proper coverage and that it meets provided budget/planner. Understands P&L statement, researches and explain budget variances.
- MANAGING PERFORMANCE: Organizes and executes complex projects (floor moves, inventory). Delegates when necessary, takes charge when appropriate. Ensures employees understand why they are asked to do what they do (not “because I told you so”) i.e. , teaching about the business.
- COMMUNICATION: Regularly shares information with employees via splinter meetings and one-on-one conversations. Successfully navigates difficult conversations with employees and members. Listens, expresses empathy and adapts to get the point across. Addresses issues immediately to ensure a timely resolution and to avoid escalation of the situation. Demonstrates business knowledge during interactions with senior management.
- SELF-MANAGEMENT: Demonstrates sound judgement, taking a partner when necessary. Displays self-control and professional demeanor in the face of hostility or provocation or in intense, hectic situations. · INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
- COMPLIANCE AND SAFETY: Executes thorough self audits as required and communicates findings to AGM and GM. Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy. Examines and evaluates facility and equipment conditions to identify needed repairs or potential safety issues.
- Oversees and participates in duties of Licensed Dispensing Opticians. Fits and adjusts eyeglasses, dispenses contacts. Rings order and collects payment when necessary.
- Provides and ensures prompt and courteous member service. Responds to member concerns using problem solving skills, tact and discretion. Overrides and checks cash register codes, approves refunds.
- Schedules, develops, counsels, trains, and directs department personnel. Makes recommendations for hiring, promotion, and termination to Warehouse Manager. Reviews and approves area timecards. Drafts and participates in presentation of employee performance appraisals. Oversees apprentices as required for certification qualification. Attends and participates in Staff Meetings.
- Observes employee performance and paperwork to ensure that department procedures and standards are followed for production, record keeping, merchandising, inventory control, product storage, and cash handling. Implements and upholds safety and security procedures. Ensures all minimum licensing requirements are satisfied and maintained.
- Reviews department budget, financial statements, and submits insurance payment records. Develops and implements plans for merchandising, productivity, profitability, and Optical benchmark performance.
- Approves and submits orders for equipment, product, and supplies.
- Coordinates proper maintenance and repairs for machinery and equipment. · Ensures Optometry facility, signage, and equipment is maintained. · Ensures proper cleanup and disposal of hazardous materials.
- Regular and reliable attendance at your assigned location.
- Ability to operate vehicles, equipment or machinery · Computer, phone, fax, copier, cash register, hand-held scanners, pupilometer, lensometer frame warmer
Non-Essential Functions
- Assists with front end duties as necessary.
- Assists in other departments of the warehouse, as necessary.
- Ability to operate vehicles, equipment or machinery · Cash register, tabletop/handheld scanners, carts, flatbeds, trash compactor, bailer
Recommended:
High School Diploma or GED preferred. · Management experience preferred. · Computer, math, customer service and good interpersonal skills.
Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
